Quality policy

iktex LLC designs, implements and supports information technology solutions — software, systems integration and IT services — for public and private organisations. Our quality management system follows the requirements of ISO 9001:2015, and this policy is its foundation.

Our commitments

• Customer focus. We understand and meet the requirements of our customers, as well as the statutory and regulatory requirements that apply to our work, and we measure their satisfaction.
• Reliable delivery. We plan and control every project — from analysis and design through implementation, testing and support — so that the result works as agreed, on time and within the agreed scope.
• Risk-based thinking. We identify risks and opportunities in our processes and projects, including information security risks, and act on them before they affect our customers.
• Competent people. We hire, train and develop qualified specialists and give them the knowledge, tools and working conditions they need to do quality work.
• Trusted partners. We select and evaluate suppliers and technology partners on their ability to meet our quality requirements.
• Evidence-based decisions. We set measurable quality objectives, monitor our performance against them and base decisions on data.
• Continual improvement. We learn from customer feedback, audits, incidents and nonconformities and continually improve the effectiveness of our quality management system.

How the policy is applied

This policy provides the framework for setting and reviewing our quality objectives. Top management is responsible for it, provides the resources to implement it and reviews it at least once a year for continuing suitability. It is communicated to and understood by every employee, applied in our daily work, and available to customers and other interested parties on this page.

— Director, iktex LLC