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IXDesk
Request management system
Key functionality
- Creating new requests and entering the required information
- Routing requests to the relevant team and assigning them to an executor
- Updating request execution status with all changes kept in a history log
- Viewing and filtering a user’s requests in a single list
Need: Lack of unified request platform
Solution: Managing requests through a single system
Result: Prompt execution and transparent oversight
Capabilities
- Creating new requests and entering the required information
- Routing requests to the relevant team and assigning them to an executor
- Updating request execution status with all changes kept in a history log
- Viewing and filtering a user’s requests in a single list
- Automatic notifications about changes
- Analysis of key indicators and outcomes for requests
